Refund policy

Refund and Return Policy

Last updated: August 20, 2026

Thank you for shopping with Majid Trader. We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, you may request a return or refund according to the terms below.

1. Returns

You may request a return within 7 days of receiving your order if:

  • The item is damaged or defective.

  • You received the wrong item.

  • The item is significantly different from its description.

  • The item is unused, in its original condition, and in its original packaging, where applicable.

Items that have been used, washed, altered, damaged by the customer, or returned without their original packaging may not be eligible for a return.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products marked as final sale.

  • Personalized or customized products.

  • Items damaged through misuse or improper handling.

  • Products that cannot be resold for hygiene or safety reasons.

3. How to Request a Return

To request a return, please contact Majid Trader within 7 days of receiving your order.

Please provide:

  • Your order number.

  • The reason for the return.

  • Clear photos or videos of the product if it is damaged, defective, or incorrect.

  • Any other information we may reasonably need to process your request.

Do not send an item back until your return request has been approved and you have received return instructions.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If the return is due to an incorrect, damaged, or defective item, Majid Trader may cover the applicable return shipping cost.

For returns due to a change of mind or other reasons not caused by Majid Trader, the customer may be responsible for return shipping costs.

5. Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

6. Late or Missing Refunds

If you have been approved for a refund but have not received it, first check your bank or payment account. You may also contact your payment provider.

If you still have not received your refund, please contact Majid Trader with your order number.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible. We can only cancel an order before it has been processed or shipped.

Once an order has been shipped, it may need to be handled through our return process.

8. Contact Us

For questions about returns or refunds, please contact Majid Trader through the contact information provided on our Shopify store.

By placing an order with Majid Trader, you acknowledge and agree to this Refund and Return Policy.

Majid Trader reserves the right to update this policy when necessary.